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dc.contributorAbbott, Christinees_CL
dc.creatorWebb, Sulvia P.
dc.description.abstractThis guide is designed for those library professionals who appreciate the need to evaluate their services, but who are uncertain how to make the transitio1 from theory to practice. In particular, it seeks to demonstrate how the development and use of performance indicators can and should be integrated into the management process. It provides a rationale, a framework within which performance indicators can be employed, and guidance on their implementation The subject of performance measurement in library and information service: (LIS) is not new. Any library professional wishing to research the topic wil quickly find a wealth of literature, dating from the late 1960s onwards Approaches range from the highly theoretical to the detailed and practical Sorne studies demand a sophisticated understanding of mathematical concepts others pay little or no attention to statistical methods. What is clear however from all recent reviews of the literature (see, for example, Goodall (1) and Blagden (2)) is that work on the subject has been for the most part repetitive with little attempt to build on previous work in the development of new approaches. Furthermore, published accounts have concentrated on what performance indicators are and what they can do; little attention has beer given to assisting librarians with the (much more difficult) task of managing their implementation.es_CL
dc.rightsAttribution 3.0 Chile*
dc.titlePerformance Measurement in Library and Information Serviceses_CL
dc.subject.materiaCinfo ASLIBes_CL

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